1.1 Indemnifications by customer. Customer agrees to indemnify, defend and hold Anu-Skin, its owners and employees, harmless from and against any and all losses, claims, demands, damages, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees and costs of suit arising out of our Customer’s use of services provided to you by Anu-Skin. Such indemnification shall include, but not be limited to, loss of data, claims for libel, slander, infringement of copyright, theft of misappropriation of intellectual property, or unauthorized use of any trademark, trade name, or service mark.
1.2 Indemnification by Anu-Skin. Except as otherwise herein provided, Anu-Skin agrees to indemnify, defend and hold Customer harmless from and against any and all losses, claims, demands, damages, liabilities, costs of suit (but excluding consequential damages) arising from Anu-Skin gross negligence in the course of providing service under this agreement.
2) Shipment of Orders: Anu-Skin supplies products Only under these terms and conditions:
2.1. Customer (Shopper) accepts full liability for the use of all products and services supplied by Anu-Skin. The Customer (Shopper) vows they will only use products under the guidance of their Esthetician and/or physician.
2.2.. The Customer (Shopper) is completely responsible for the confirmation of their personal importation requirements. Products are not available where prohibited by law.
2.3 The Customer (Shopper) confirms they are of legal age.
2.4. Anu-Skin is not responsible for delays caused by reasons beyond its control, But will provide tracking and assistance in such cases. However the Customer (Shopper) must wait for a period of 4 weeks after the ship date indicated on the dispatch note. In the event of a claim under the registered service, the tracking process can take up to 6 weeks, whereupon a confirmed mailing loss will result in the products being shipped for a second and final time.
2.5. If Anu-Skin has shipped the wrong product or products have arrived in a damaged condition due to incorrect packaging. The package and products must be returned to Anu-Skin for inspection by contacting Anu-Skin before undertaking any action. If the fault is identified and agreed, Anu-Skin will reship the products a second and final time. Should a refund or part refund be required they are subject to the conditions in section 4.4.
2.6. Anu-Skin only guarantees a delivery if Customer (Shopper) has requested and paid for a “Registered Shipping Method”. If Customer (Shopper) desires guarranteed delivery method this should be noted in the comments section of the checkout area. Costs for such service will be the responsibility of the Customer (Shopper).
2.7. Anu-Skin Consultation tips are for customer information purposes and, all information is supplied on an educational basis and does not in anyway replace that of a physician’s.
2.8. Anu-Skin reserves the right to alter methods of shipments or to refuse orders as it sees fit.
3) Information Acquired:
All information and contents thereof obtained using Anu-Skin and Products and Skin Care tips and advices is the sole responsibility of the customer. Anu-Skin, its owners or employees, will not be held responsible for any damages you or another party suffer as a result of our services and products. Transmission of any material in violation of any Canada and U.S., state or local regulation is strictly prohibited.
4.1. If the Customer (Shopper) requests a change in an order before the products are shipped then changes can be made. If the Customer (Shopper) wishes to receive a part refund then it is subject to the conditions in section 4.2.
4.2.. If the Customer (Shopper) wants to stop or change an order after payment has been processed but before the goods have been shipped, it may be subject to a 5% charge on credit cards.
4.3. If (Customer (Shopper) wish to cancel orders with Anu-Skin before shipment of products, She/He required to give written notice by e-mail. Canceling does not relieve you of liability for any outstanding funds which covers up to 5% of cost of package, included within is the restocking fee, processing fee, shipping and taxes. The same applies to International Orders.
4.4. Returns & Exchanges for UNUSED, UNOPENED products can be made within 45 days of the original date of purchase. Returns may be subject to a 15% restocking fee. This fee is at the sole discretion of Anu-Skin. If you would like to return or exchange a product within 45 days of your purchase, email us at: orders@Anu-Skin.com for a Return Merchandise Authorization (RMA) Number.
5) Interruptions; Discontinuances:
Anu-Skin is not, and will not be responsible for interruptions or discontinuances of service caused by factors beyond it’s control, including, but not limited to equipment failure, delays, negligence, strikes, or acts of God.
These Terms of Service supersede all prior and contemporaneous agreements or understandings, inducements or conditions, expressed or implied, between Anu-Skin and the customer(s). Anu-Skin reserves the right to change it’s rates and/or modify these Terms of Service without any notice.